Refund policy

This policy covers refunds of the Kirk booking fee. Refunds for the underlying service are between you and the business — Kirk is not party to that contract.

Automatic refunds

You will be refunded automatically when:

• You cancel a booking more than 30 minutes before the start time.
• The business cancels your booking before it starts.
• A technical fault on Kirk prevents your booking from being honoured.

Refunds are returned to the original payment method within 7 business days, depending on your bank.

Refunds on request

You can request a refund by emailing support if:

• You were charged but a booking was never created.
• You arrived on time but the business did not honour the booking.
• You believe a fee was charged in error.

Email support@kirkreservations.lk within 14 days of the booking. We respond within 5 business days.

Non-refundable

• Cancellations within 30 minutes of the start time.
• No-shows (you didn't arrive or scan the QR within the grace period).
• Refund claims older than 14 days.

Chargebacks

If you initiate a chargeback through your bank without first contacting support, we may suspend your account until the dispute is resolved. Please reach out to us first — most issues are resolved in a single message.